Byhowbeck
Repeat Prescriptions
FROM 30TH NOVEMBER we shall be activating the ordering of our repeat prescriptions directly with our clinical system EMIS WEB. Please make sure you visit the practice with photo-id and proof of address so that we can issue you with a PIN code letter to activate this service for you. Please note if you already signed up to use the online appointments booking you will be able to use the same login to order repeat prescriptions. Many thanks.
Please order your repeat medication at least two working days before you run out.
You cannot order The Contraceptive pill nor HRT medication on repeat.You must see a GP.
You may hand in your repeat to the surgery or the pharmacy at Barton or post/fax it to the surgery on 01283 722945 or you can order Patient Access https://www.patientaccess.com/
Your prescription will be ready and sent to the local chemist in the village within 48 hours of our receipt of a repeat prescription request. If you prefer, you can collect your prescription from the surgery, after the same 48 hour preparation period.
To take your prescription to a pharmacy of your choice please mark your prescription “For Collection”. PLEASE AVOID WASTAGE BY ORDERING ONLY WHAT YOU ACTUALLY NEED.
Please allow an extra day for the Pharmacist to prepare your medication
Byhowbeck
Home Visits
As home visits are very time consuming, we would ask you to come to the surgery if possible. It is much easier to carry out the necessary investigations and treatment at the surgery and usually you will be seen more quickly than if you wait for a visit.
If you are feeling very unwell or are bringing a sick child please telephone us and we will arrange to see you with the minimum of delay once you reach the surgery.
If you do need a doctor to visit please telephone 01283 249923 before 10.30am if possible and please give the receptionist some idea of the nature of the problem so the GP’s can prioritise their calls.
Byhowbeck
Are you a carer?
Are you caring at home for a dependant relative, partner, child or friend who needs your support due to illness or disability? If so, you are a carer. It is important that your doctor knows you are a carer. Please also be aware that there is good support available:
STAFFORDSHIRE CARES: Please see both the useful links below, which can offer lots of helpful advice and assistance:
http://www.staffordshirecares.info/Homepage.aspx
Another useful site is:
http://staffordshiremarketplace.co.uk/
Welcome to the Staffordshire Marketplace
The Staffordshire Marketplace is an online directory of local care, support and wellbeing services, activities and events across Staffordshire aimed at the whole family.
Launched by Staffordshire County Council the Staffordshire Marketplace makes it easier for people to find and access support and wellbeing services from hundreds of organisations, all in one place. With just a few clicks of a button, you can browse, compare, book and buy activities.
Byhowbeck
Appointments
Due to COVID-19, in line with government guidelines, all appointments will initially be triaged by telephone by a member of staff. They will take some details about what your call is regarding, and sometimes we can offer help and advice without speaking to a clinician. If you do need to speak to someone, a call back will be arranged, and if you need to be seen face to face or by video consultation, the clinician will schedule this.
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Most routine surgery appointments are booked at 10 minute intervals. This is usually enough time to deal with one or two simple problems, but may not be enough for more serious or involved problems and may be one reason why the doctor may be running late.
Do consider booking a double appointment (20 minutes) if you feel you will need more time. Simply inform the receptionist of your need.
We aim to offer an appointment with the GP of your choice within 2 days. However, if you require an urgent appointment, this may be with the duty doctor or next available slot.
The Practice has to ensure that a mix of urgent and pre-bookable appointments are available each day to cope with fluctuating demand. It is therefore necessary to reserve some appointments for urgent problems or problems occuring on the day. This sometimes means that we are unable to offer an appointment with the doctor of your choice immediately when you telephone. Please bear with us as we try to find the right balance of appointments and cope with an unpredictable demand.
Telephone Consultations:
The GPs will telephone you to advise on your health care needs, if you believe this will be easier for you; please ask at reception who will arrange this for you.
Booking appointments:
A recent survey has shown that only 85% of our patients were aware that appointments could be booked with a GP more than 2 days ahead. Please note that appointments with a GP or nurse are almost always bookable up to 4/6 weeks in advance.
BOOK ONLINE
You can now register to book your appointments online. Simply bring proof of identification with you to the Practice and one of the staff will register you to use this service.
Photo ID and proof of address is needed.
*** viewing of medical records to include allergies and repeat medication can also be requested – more information on this will be published shortly